Warranty & Returns
Night Vision Online is an official registered European supplier for PARD night vision.
Buying from us means that you will receive full 12 month European technical support and a full 12 month manufacturers warranty.
If purchased directly from the NVO website or through our NVO eBay shop your product is guaranteed against defects in material and workmanship. If your item is found to be defective under normal use within 12 months of the proof of purchase date it will be repaired or replaced free of charge.
This warranty does not cover accidental damage, unreasonable use, product alteration or improper maintenance or repair by anyone other than . Failure to follow the general maintenance directions could result in damage to your lamp/ torch that may not be covered by this warranty.
If your product should prove defective, it will be repaired or replaced under these terms. Please contact us before sending anything back.
All items are checked and tested before being shipped to you. However, sometimes problems can occur which is why we have a very simple and transparent procedure for returns.
If you suspect a product to be faulty, please call or email us before you send anything back and we will try to diagnose the issue. Sometimes a suspected issue can be something very simple and quickly resolved.
If you have received a faulty product and require a repair or replacement, please send it back with a note detailing the following:
- Proof of purchase
- Your name
- Your phone number
- Your address
- Date of the return
- Reason for return
All items that are returned will be carefully inspected and dealt with appropriately.
NVO, 1b Watersmeet Rd, Lynmouth, Devon, EX35 6EP